Frequently Asked Questions
FAQs
If you have any questions that aren't answered in our Frequently Asked Questions, please don't hesitate to contact us. We're always happy to help!
Where is the water sourced from?
Our spring water is sourced from Rocwell natural mineral water, known for its purity and excellent taste.
How do I store my drums of water?
We recommend storing your water drums in a cool, dry place out of direct sunlight to maintain the freshness and quality of your water.
What is the cost of domestic water solutions?
Our machines start from €xxx. You can purchase 3 drums of water from €30. Our bottles are compatible with most machines on the market.
We require a deposit of €10 per bottle, with a minimum order of 3 bottles. You can return your empty bottles to us when we deliver your next order. If bottles are not returned, you will be charged €10 for each unreturned bottle.
What is the cost of commercial water solutions?
Our machines start from €xxx. Each additional bottle of water costs from €10. Our bottles are compatible with most machines on the market.
We require a deposit of €10 per bottle, with a minimum order of 3 bottles. You can return your empty bottles to us when we deliver your next order. If bottles are not returned, you will be charged €10 for each unreturned bottle.
How do I clean my water machine?
We recommend cleaning (sterilising) the machine every 4-6 months. Because our water is low in limescale, you only need to use Milton or a similar sterilizing solution. Put a cupful of Milton into the top of the machine and fill with tap water until full. Leave for 1 hour, flush out 2 or 3 times with tap water to clean out the Milton, and then you're good to go!
Does my water dispenser have a warranty?
Yes, your machine is covered by a one-year warranty.
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